✗ Not Receiving Your One-Time Password (OTP)? 

If you’re having trouble receiving your login code, a few quick steps can typically resolve the issue and get you back into the Exchange without delay.

Start by checking your spam or junk folder, as automated emails can occasionally be filtered there. Next, confirm that you are using the exact email address associated with your account—this is essential for receiving the one-time login code.

If your organization has IT controls in place, we recommend asking your IT team to whitelist emails from @getroute.com to ensure consistent delivery moving forward.

Login URL: exchange.getroute.com/login

If you’ve completed the steps above and still have not received your code, please contact support@getroute.com for prompt assistance. Our team is ready to help you regain access quickly.

💡 Pro Tip: Bookmark the Exchange login page on your browser and add it to your mobile home screen. This provides fast, app-like access and helps streamline your login experience each time you return to the platform.