✗ How Do I Reach Customer Support / Share Feedback?

General Support

For questions, guidance, or technical assistance, contact our team at:

📩  support@getroute.com

Response Standards:

• Prospective Customers: Within 3 business hours
• Subscribers (Free): Within 1 business day
• Subscribers (Paid): Priority response within 2 business hours

Office Hours:
Monday – Friday, 9:00 AM – 5:00 PM CST

Whether you need help navigating the platform, troubleshooting an issue, or understanding best practices, our team is here to support you every step of the way.

Continuous Improvement & Your Feedback

The Exchange is built with a commitment to continuous improvement—both in enhancing the platform experience and addressing real-world challenges within the commercial cleaning industry.

We actively welcome your input on:

• User experience and platform usability
• Features or functionality that could be improved
• Industry challenges you would like to see the Exchange help solve

Share your feedback, ideas, suggestions:

📩  feedback@getroute.com

Your insights directly influence our product roadmap, helping us prioritize updates and deliver solutions that matter most to our community.

Our Commitment

Fast responses, thoughtful solutions, and a relentless focus on improvement—so you can stay focused on growing your business with confidence.